Our Practices recently conducted a patient feedback survey as part or our accreditation process. We have implemented the following improvements to address your main areas of concern.
WHAT YOU TOLD US |
HOW WE WILL IMPROVE |
| Waiting Times are excessive | -Advertise more widely to our patients to call staff prior to their appointment. -We are adding catch up spots to our doctors’ appointment books |
| Inability to make an appointment with Doctor of choice | We have sourced New Doctors and are engaging registrars |
| Patients finding it hard to make an appointment | After losing several doctors we have now welcomed New Doctors onto our team which will aide us in servicing our patients |