Our Practices recently conducted a patient feedback survey as part or our accreditation process. We have implemented the following improvements to address your main areas of concern.
WHAT YOU TOLD US
HOW WE WILL IMPROVE
|Waiting Times are excessive
|-Advertise more widely to our patients to call staff prior to their appointment.
-We are adding catch up spots to our doctors’ appointment books
|Inability to make an appointment with Doctor of choice
|We have sourced New Doctors and are engaging registrars
|Patients finding it hard to make an appointment
|After losing several doctors we have now welcomed New Doctors onto our team which will aide us in servicing our patients