Booking & Cancellation Policy

No longer need your appointment?

We understand unplanned circumstances may prevent you from attending your appointment. In order to care for all our patients, we require 2 hours minimum notice if you are unable to, or no longer need your scheduled appointment. This ensures other patients have the opportunity to be seen. We request a minimum of 2 hours notice to cancel your appointment. Failure to notify reception within a timely manner will incur a cancellation fee of $25.

Not sure how to cancel or change your prescheduled appointment?

Simply call reception at either Grosvenor Street or Collins Street General Practice and speak to the reception team who will confirm your cancellation and immediately update the doctors schedule.

Call the Grosvenor Street Practice: (03) 6224 1944
Call the Collins Street Practice: (03) 6223 3355




Better Health Care is Our Mission

For any enquiries, please contact us:

(03) 6224 1944