Billing & Practice Policy

Practice Policies

Billing Policy

Practice fees from 1st November 2023.
You are required to pay on the day of your consultation. Failure to do so will incur an extra fee. If you fail to pay the allocated fees you will be unable to rebook to see any of our doctors. Short notice cancellation fees may also apply.

The fees below are standardised only. Fees may vary between each individual doctor.

Standard Consultation——–$96 ($41.40 rebate)

Long Consultation ——–$165 ($80.10 rebate )

Extended Consultation———$226 ($118.00 rebate)

Hold a current Health Care Card or Pension concession card or Full Time UTAS student card?

Standard Consultation ——–$70 ($41.40 rebate)

Long Consultation ———$110 ($80.10 rebate)

Extended Consultation——–$158 ($118.00 rebate)

If you hold a current Medicare card and have your cheque or saving account card with you we can process your rebate for an immediate return or we can process your claim manually which takes no longer than 3days for you to receive your rebate in your nominated bank account.

If you require further information or clarification regarding our fees policy, please contact reception at either practice.

Practice Privacy Policy
Grosvenor Street General Practice and Collins Street General Practice have developed a policy to protect patient privacy in compliance with Australia’s privacy legislation. Click the links above to download copies.
Anti-Discrimination Policy

No patient new or existing will be refused access to medical care from a doctor on the basis of their sex, age, religion, ethnicity, sexual preference or medical condition. All doctors and staff expect to treat patients with respect, courtesy, politeness and understanding at all times.

Patients with Disabilities
Facilities for patients with a disability are provided, including a toilet with handrails and extra space. There is a wide easy gradient ramp at the front door for easy wheelchair access. If disabled patients appear to have any difficulties with the practice facilities, staff will provide immediate assistance and report the matter to the practice manager for immediate attention.
Collection and use of your Information
To provide a quality on-going health care service, this practice collects information about its patients. Sensitive information such as your current and previous medical conditions and family health history are necessary to provide an accurate diagnosis, appropriate treatment and ongoing health care. Other personal information is required so we can contact you about your health and for billing and refund purposes.
Disclosure of your Information
To provide continuity of care, the information we collect about you may be shared with other health care providers (doctors, hospitals, pathologists, specialists etc.). Upon request, relevant information will be made available to another health service provider but no additional unnecessary date is given.

“Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.”

Doctors may be legally bound to disclose your information in certain situations such as for medical defence purposes and reporting communicable diseases. Records must also be disclosed under court orders, subpoenas, search warrants and Coroner’s Court cases.

Children and other dependant relatives also have the right to privacy of their health information. Access by other individuals (e.g. Parents, guardians, carers etc.) will be determined by medical and legal privacy requirements and each request for access will be addressed individually.

If research is conducted, then each patient provides informed consent for his/her personal health information to be released.

Data Quality and Security of your Information
It is the policy of this practice to maintain accurate, up-to-date and complete records. You can help us in this task by informing us of any changes to names and contact details.

Your information may be stored on paper and/or in electronic .

It is the policy of this practice to protect your information from loss and unauthorised access, modification or disclosure.

Your information will be kept for at least as long after your last attendance as is legally necessary or required for administrative purposed. If your information is no longer needed after this time, it will be destroyed in a secure manner in accordance with the RACGP standards.

Access and Correction of your Information
Information in your record can be provided to you by way of accurate and up to date summary of your care, for instance if you are moving away and are transferring to a new doctor.

If you request a summary or direct access to your full medical record, your doctor will need to take out any information provided by others on a confidential basis.

Your doctor will also need to consider the risk of any physical or mental health to you or other person which may result from disclosure of your health information.

You are able to have incomplete or inaccurate information amended.

There are some circumstances, such as for legal reasons, where access to your information will be denied, but if this is the case, you will be advised of the reason.

There is no charge for lodging a request for access, however, a charge may be made if this practice incurs costs in providing you access to your records.

A patient must sign a release of information form before anything is exchanged with a third party.

Third Party Consent
Both Grosvenor Street and Collins Street are training practices and signs in the reception area and treatment room areas advise patients of this fact. As part of their training and experience, students ‘sit in’ on consultations of consenting patients.

Prior to the consultation, the receptionist will obtain consent from the patient for a third person to be present during their consultation. We respect the right of all patients to refuse third party involvement in their consultation, and they should not feel guilty or embarrassed about saying no.

Quality Assurance and Continuing Education
All staff members are required to undertake regular professional development. Our practice strives to maintain a high level of clinical expertise and are committed to ongoing education.
Website & Cookies
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

Third party Sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

Better Health Care is Our Mission

For any enquiries, please contact us:

(03) 6224 1944